Contact us
Before you write — a lot of the answers already sit in the help centre. If what you are after is not there, write here and we will come back to you by e-mail.
What happens to your message. It is stored with us first, and only then sent on. If sending fails, the message is not lost — and the screen tells you which of the two happened, without promising anything it does not know.
How long it takes. We do not measure response time, so we will not print a number here. When there is a real measurement, it will appear here.
Upgrading your plan. Moving to a paid plan happens through this form, under “Billing, credits and plan upgrade”. There is no payment form here, and we will not put one up until it actually works. All the plans.
What to include. The project code — eight characters in the top bar of every screen in a project, which copy when you click them. It is not a password and it grants no access, and it skips the whole “which project are we talking about” stage. If you saw an error code starting with VX, send that as well.